1. Acceptance of Terms
By browsing this website, using its features, or placing a Cash On Delivery order, you agree to these Terms & Conditions and to applicable consumer protection and commerce laws.
2. Eligibility
You must provide accurate and complete information when placing an order. By submitting an order, you confirm that the information provided is sufficient for order processing, communication, and successful delivery.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, photographs, materials, dimensions, specifications, colors, prices, and availability. Minor variations may occur due to screen settings, manufacturing differences, packaging updates, or supplier changes.
4. Product Availability
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel an order when an item is unavailable or cannot be supplied as described.
5. Order Placement
Submitting an order represents a request to purchase the selected products. Orders may be reviewed for product availability, delivery information, contact details, and other necessary verification before dispatch.
6. Order Confirmation
Order confirmation may be sent using the contact information provided during checkout. An acknowledgement does not guarantee fulfillment if the product becomes unavailable, the information cannot be verified, or the order cannot reasonably be completed.
7. Cash On Delivery Payments
Cash On Delivery is the only payment option available. Customers must pay the complete order amount to the authorized delivery agent when the parcel is delivered. No advance online payment is required for placing an order.
8. Payment at Delivery
Customers are responsible for having the required Cash On Delivery amount available when the courier arrives. Failure to provide the required payment may result in an unsuccessful delivery, cancellation, or return of the parcel.
9. Delivery Information
Customers must provide a complete and accurate delivery address, reachable phone number, and any necessary delivery instructions. We are not responsible for failed deliveries caused by incorrect, incomplete, or inaccessible information provided by the customer.
10. Shipping and Delivery
Orders are generally prepared for dispatch within the applicable processing period. Delivery timelines are estimates and may vary due to courier capacity, destination, weather, transportation conditions, public holidays, or other circumstances beyond reasonable control.
11. Delivery Attempts
If a customer is unavailable, refuses the parcel, provides incorrect delivery information, or cannot complete the Cash On Delivery payment, the order may be returned or cancelled. Additional delivery attempts are not guaranteed.
12. Order Cancellation
Customers may request cancellation before an order is dispatched. Once an order has entered the shipping or delivery process, cancellation may no longer be possible. Orders may also be cancelled when products are unavailable or information cannot be verified.
13. Returns
Eligible products may be returned according to the applicable Return & Refund Policy. Returned products must meet the stated eligibility requirements and may need to be unused, undamaged, and accompanied by their original packaging and included accessories.
14. Damaged or Incorrect Products
If a product arrives damaged, defective, incomplete, or different from the product ordered, customers should notify customer support promptly. Photographs or other information may be requested to verify the issue.
15. Refunds
Approved refunds are processed after the returned product has been received and inspected where applicable. Since all purchases are made through Cash On Delivery, refunds are handled separately from the original payment collection.
16. Product Usage
Customers are responsible for using products according to applicable instructions, labels, warnings, and manufacturer recommendations. We are not responsible for damage caused by improper, unauthorized, or negligent use.
17. Pricing and Information Errors
We make reasonable efforts to maintain accurate pricing and product information. If an error occurs in price, description, availability, or other important information, we may correct the error and cancel an affected order where necessary.
18. Website Usage
You agree not to misuse the website, attempt unauthorized access, interfere with its operation, introduce malicious software, collect information without authorization, or use the website for unlawful purposes.
19. Intellectual Property
Website content, including text, graphics, photographs, designs, layouts, icons, and other materials, may be protected by intellectual property laws. Such content may not be reproduced, modified, distributed, or commercially used without appropriate authorization.
20. Third Party Services
We may use third-party providers for logistics, website hosting, communications, analytics, customer support, and other operational services. Their use of information may be governed by their respective terms and privacy practices.
21. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for indirect, incidental, special, or consequential losses arising from website use, delivery delays, product misuse, service interruptions, or circumstances beyond reasonable control.
22. Force Majeure
We are not responsible for delays or failures caused by circumstances beyond reasonable control, including severe weather, natural events, transportation disruptions, government restrictions, communication failures, labor disruptions, or other unforeseen circumstances.
23. Privacy
Personal information collected through the website is handled according to the applicable Privacy Policy. Information may be processed as necessary to fulfill orders, coordinate delivery, provide customer support, manage returns, and process refunds.
24. Changes to These Terms
We may update these Terms & Conditions when necessary to reflect changes to our services, policies, procedures, or applicable requirements. The latest version published on the website will apply to future use of the services.
25. Customer Support
For questions regarding orders, products, Cash On Delivery payments, shipping, returns, refunds, or these Terms & Conditions, customers may use the support channels available through the website.